Meet the Agents 

Joan Wells 

Joan has been part of the Empire Travel team for 13 years. She specializes in European River Cruises, Australia, and ocean cruises. She has a broad knowledge of the industry and is happy to help you plan anything from a few weeks in Rome to a simple getaway. Joan and her husband Roger have traveled the world from Africa to Australia. Joan is a Princess Commodore, Sandals Specialist, Globus Family Brands Specialist, and Disney College of Knowledge graduate.

Favorite place to book clients: Cruises and Australia


 Heidi Pollone

Stefany Flynn

Celeste E Lavoie Cooper

Celeste is the newest agent on the Empire Travel team, and comes to us with 34 years of experience working in the travel industry. Celeste has a broad knowledge of the industry, as well as having traveled extensively herself. This year, Celeste is eager and excited to help plan clients' dream destination weddings and is also happy to assist you with all your travel needs from Europe to Hawaii, Alaska to Iceland, and anything in between. 

Favorite places to book clients: Hawaii, Iceland, and all inclusives 


Heidi Pollone has over 15 years of personal travel experience with Empire Travel Agency as a customer, and most recently, as a part time sales representative. She has visited the Walt Disney World theme parks and resorts with her family for the last 10 years and most recently vacationed on the Disney Cruise Line Bahamian cruise to Nassau and Disney’s Castaway Cay. As a mom of two, she knows the ins and outs of traveling with young children or large family groups. She can assist with all of your needs to make the most of your first trip, or one of many, a vacation to remember. Heidi is a Disney College of Knowledge graduate. 

Favorite places to book clients: All things Disney and beyond


Dan Houle

Dan has been with Empire Travel since the beginning of time. He has traveled the world extensively with his husband, Jim. From Cairo to Mumbai, Dan specializes in independent and group travel far and wide. Dan has first-hand experience sailing on every cruise line from Azamara to Holland America. One of Dan's recent journeys was on a small ship sailing the Irrawaddy. 

Favorite places to book clients: Europe and Asia


Stefany Flynn grew up in Grafton, MA and currently lives in Auburn, MA. She has two young daughters. Stefany loves photography, travelling, and writing. She also loves working with families to make their Disney Dreams come true. Let Stefany plan your Icelandic adventure where you'll discover the land forged by fire and ice. Stefany is a Disney College of Knowledge graduate and Sandals specialist.

Favorite places to book clients: Disney, Sandals, and Iceland


Brett Napierata

Brett and his family have traveled extensively to Walt Disney World, staying at just about every hotel. When he's not at Disney World, he can be found on a Disney Cruise. Brett looks foward to helping you plan your next magical Disney vacation.

Favorite places to book clients: All things Disney


Sam Fontaine

Sam is a Disney College of Knowledge Graduate and a Disney Annual Passholder. In addition to Walt Disney World in Florida, Sam has experienced Disneyland in California and Disneyland Paris, and been on multiple Disney Cruises. He is a full time college student at Worcester State University. Sam is Empire Travel's Disney dining and fastpass concierge.

Favorite place to travel to: Walt Disney World


Olivia Antonson

Olivia has been with Empire Travel for over 2 years. She is the assistant to the President and the office IT person. Website design is one of her specialties. She currently attends Nichols College. Olivia loves to travel, especially on cruises. Olivia has cruised to Florida, Bermuda, The Bahamas, Mexico, and Honduras. Her dream vacation is to Switzerland. She also loves running, baking, and iced coffee.

Favorite places to travel to: The Bahamas and New Hampshire


Mary Anne Fontaine, CTC

Mary Anne has been President and owner of Empire Travel Dudley for the past 23 years. She's dedicated to making this agency the best it can be and does so by hiring the best of the best. With her vast knowledge of the travel industry and her total of 29 years in the business, she is prepared to make all your travel dreams come true. Mary Anne is a Disney College of Knowledge graduate, Globus Family Brands Specialist, a Hawai‘i Destination Specialist, and CTC designation. Mary Anne serves on the board of directors for the Webster Dudley Oxford Chamber of Commerce and Thompson Ecumenical Empowerment Group. She is also a former member of Disney's EarMarked Travel Agent Advisory Council.

Favorite places to book clients: Walt Disney World, Honeymoons, Italy, and Hawaii